Join the Team

Part time, 25.5 hours per week*
*Three days a week, two days fixed with the third day alternating between a weekday and weekend day (with some flexibility)

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Are you passionate about knitting, crocheting, and all things woolly and wonderful? Do you enjoy helping others find the perfect materials for their creative projects? If so, we have an exciting opportunity for you to join our small, friendly and knowledgeable team at Oxford Yarn Store.

Oxford Yarn Store is a well-established, independent shop, located on buzzing North Parade Avenue. We pride ourselves in offering excellent service, stocking a diversity of local, sustainable yarns alongside more well-known brands, and a space for our lively community of crafters to play and experiment!

If this sounds like the perfect place for you to share your customer-focussed attitude and creative spirit, keep reading….

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Responsibilities

• · Assist customers finding the right yarns, patterns, and accessories for their projects, offering expert advice and recommendations to enhance their crafting experience.
• · Maintain a good understanding of our products and be able to confidently make alternative yarn suggestions for customers projects.
• · Help keep the store neat and tidy, and looking its best.
• · Process card and cash payments, in person and over the phone.
• · Assist with stock inventory, restock shelves, and process incoming orders.
• · Answer inbox queries politely, in a timely manner.
• · Manage difficult situations with diplomacy and tact.
  
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Person specification

• · Passionate about knitting, crochet and/or fibre arts.
• · Friendly, patient and has a proactive attitude.
• · Comfortable helping customers from a diverse range of ages and backgrounds and a varying level of skills.
• · Willing to develop in the role, contributing suggestions for how we can improve our offering in store and online.
• · Punctual, reliable, and always wanting to do their best.
• · Flexible, and able to work weekends, holidays, and occasional evenings as required.
• · Good computer literacy, comfortably working independently with emails, document management and data entry.
• · Social Media knowledge is desirable but not essential.
  

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Previous sales experience is desirable but not essential. On the job training will be provided.

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How To Apply

Please send your CV and a brief covering email detailing your knitting/crochet experience and knowledge and any other experience that you feel is relevant, to elizabeth@oxfordyarn.com. Feel free to attach any pictures of your crafting projects, and/or share your relevant social handles with us.

Applications will be accepted until the end of 30th May 2025.

Oxford Yarn Store is an equal opportunity employer. We encourage candidates of all backgrounds and experiences to apply.